Technology is a critical component of Félix, a chat-based platform for sending money from the United States to Mexico that will launch later this year. However, founders Bernardo Garcia, WG’21, and Manuel Godoy, WG’21, believe trust in the product is just as essential.
While brainstorming their business plan, the recent Wharton MBA graduates recognized that trust is the biggest barrier in reaching many Spanish-speaking consumers who are skeptical of English-language apps that are too expensive, ask for too many inputs, and aren’t always convenient. Félix will use natural language processing (NLP) and other artificial intelligence (AI) features to simplify and automate transactions, along with humans who can help customers when they need a real person.
“It was through the iteration of building and breaking things, that we realized this is not about the technology,” Godoy said. “This is about helping folks to have better service, and them having that confidence and that trust in us to make sure that we deliver for them.”
Their thoughtful approach has earned Godoy and Garcia the inaugural AI for Business Award, sponsored by Wharton’s AI for Business, and the Innovation Award. The partners won after entering their plan for Félix in the 2021 Venture Lab Startup Challenge, a competition that showcases the brightest entrepreneurial minds across the Penn community.
Mary Purk, executive director of Wharton Customer Analytics and AI for Business, said it’s the marriage of technology and trust that makes Félix so innovative. The business model addresses an important gap in the market and has the potential to capture it. Remittances from immigrants in the U.S. to family members in Mexico account for 4% of Mexico’s gross domestic product.
“For us, the big hook was they stayed very close to solving an immediate need for a very large population,” she said. “Instead of really focusing on the technology, they wanted to make sure they could meet the customer where they were, in the state of mind that they were in, and continue to communicate with them in that culture, that language.”
Lowering Barriers, Increasing Trust
Garcia, who is from Mexico, and Godoy, who is from Venezuela, met through the Wharton Latin American Student Association (WHALASA) and became fast friends. It was their shared experience as immigrants that helped crystalize the idea for Félix, whose name is borrowed from a New York City restaurant where some of the brainstorming happened.
“We both have struggled, on the one hand, sending money to family and friends whenever they need it and, on the other hand, receiving money whenever we need it as students,” Garcia said.
There are a number of international money transfer apps already available, including Xoom, Wise, and MoneyGram. But Félix is different because it isn’t an app. It piggybacks onto WhatsApp, the most widely used messaging app in Mexico and most of Latin America.
“We realized that we could do an end-to-end transaction via WhatsApp, and this required zero barriers for adoption for people,” Garcia said. “Because to get them in the door to just at least start a conversation with us was a matter of one text.”
Taking the Leap
The business partners said they believe that having a co-founder — and the support of their wives — is key not only to balancing the workload, but to sharing the fears, frustrations, anxieties, and joys that come with building something from scratch.
“Your business partner needs to be in this journey with you. Launching a venture requires a leap of faith,” Godoy said. “I can rely on Bernardo for everything. I have that trust, but also, we can make this work together. And obviously the team that we’re assembling makes us more confident that we can build something that we can take out there and it can be successful.”
When asked what lessons other inspiring entrepreneurs can learn from Godoy and Garcia, Purk recommended following their top-down approach: Think big, do the research, and seek out the right resources like those offered by AI for Business.
“They’re out there solving a big problem that has not been addressed, and they have a really strong knowledge base about the contextualization of that problem,” she said. “They are subject-matter experts around the problem that they are trying to solve.”
— Angie Basiouny
This story was adapted from an article originally posted by AI for Business.
Posted: July 19, 2021